- Allow non-clinical staff to make informed decisions about the best care options
- Make sure the first contact by patients leads to the most appropriate care
- Reduce inappropriate GP appointments
- Identify urgent cases and vulnerable patients
- Collect results of those first contacts and review for staff training and practice improvement
From first contact, on the phone or at the desk, Valida Care Navigator gives reception staff a simple way to route patients to the most appropriate service. A simple set of questions will prompt the staff to direct the patient to the best options available.
Valida Care Navigator works seamlessly with your patient management system, using the patient record to identify vulnerable patients, and presenting the appropriate information to the reception staff.
Results of the conversation may lead to self-care advice, routing to a community pharmacy, or an appointment with practice staff: nurse practitioners, GPs or others. Depending on the patient and the problem, the conversation may also lead to an urgent call back, or even emergency response.
The details are written back into the patient record, and results are available for future staff training and practice review.
