Valida Care Navigator

Saving Time and Lives by Directing Patients Correctly on First Contact

  • Allow non-clinical staff to make informed decisions about the best care options
  • Make sure the first contact by patients leads to the most appropriate care
  • Reduce inappropriate GP appointments
  • Identify urgent cases and vulnerable patients
  • Collect results of those first contacts and review for staff training and practice improvement

From first contact, on the phone or at the desk, Valida Care Navigator gives reception staff a simple way to route patients to the most appropriate service. A simple set of questions will prompt the staff to direct the patient to the best options available.

Valida Care Navigator works seamlessly with your patient management system, using the patient record to identify vulnerable patients, and presenting the appropriate information to the reception staff.

Results of the conversation may lead to self-care advice, routing to a community pharmacy, or an appointment with practice staff: nurse practitioners, GPs or others. Depending on the patient and the problem, the conversation may also lead to an urgent call back, or even emergency response.

The details are written back into the patient record, and results are available for future staff training and practice review.

Valida Care Navigator


Our Evidence More Information


Valida Decision Support developed around English NICE guidance and used in 98% of practices New Zealand Average of 118,000 hits per working day or 29.5 million per year
Valida works alongside your patient management system of choice. When you need a referral, just select from our library of over 200 forms for all major specialties.

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From first contact, on the phone or at the desk, Valida Care Navigator gives reception staff a simple way to route patients to the most appropriate service.

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Valida Decision Support is licensed from BPAC CS LP bpacsolutions.com